Access to collaborative expertise is an essential part of our partnership with you. It’s an ongoing consultative relationship that goes far beyond equipment service and problem solving—from training to guidance on process optimization, we stand ready to assist you.
Because our experts take a hands-on role in the design, engineering and integration of our solutions, we have in-depth, real-world knowledge—not only of individual systems, but of entire processes in context. This allows us to help you troubleshoot, maintain and optimize your solution quickly, efficiently and effectively. This close familiarity also helps us find opportunities to improve your solution as your needs change and new technologies become available.
Looking at your solution as a whole enables us to get at the root of problems to help you address not just the symptom, but its true cause—and with the increasing availability of monitoring data through our Connect platform, we can also spot potential issues before they become problems and make you aware of them so you can take preemptive action.
Superior support, live and remote
We place a priority on hands-on knowledge, because it delivers better results. When we dispatch a field engineer to support you, it’s not uncommon for that individual to have been part of the original team who worked on your solution.
We also provide enhanced remote service through Connect Advisor, our digitally enhanced support platform that empowers connected workers and revolutionizes equipment maintenance and troubleshooting. Connect Advisor offers a highly interactive and collaborative environment that ensures swift and efficient job completion for on-site technicians. The Connect Advisor platform seamlessly integrates technology such as AR/VR glasses and/or mobile devices with advanced step-by-step guided digital workflows, providing unparalleled support to service engineers and equipment operators.
Through Connect Advisor, the support process is transformed, eliminating the need for cumbersome documentation references or time-consuming helpline calls. With live audio and video links, our experts are virtually present, guiding workers through tasks with precision and clarity. These AR capabilities provide a highly effective alternative to traditional support, enabling remote engineers to see through the eyes of on-site technicians, thereby facilitating real-time troubleshooting and problem-solving.
Rapid response supportDedicated experts who know your specific solution are available at any time to assist you
Tailored service agreementsWe design our service contracts around your specific requirements—no “one size fits all” or tiered service
Close, consultative partnershipThe same engineers who helped to build your process solution are available to you when you need them
We take a distinctive approach to the processes that drive manufacturing. Let us know how we can help you achieve your goals for efficiency, productivity and safety.
